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Last updated: 19 October 2026
This policy covers paid Riloya Pro plans (₹299/month, ₹1,499/year) sold by Riloya, India. It is part of our Terms of Service.
1. Cancelling
- Cancel any time. Cancelling stops the next renewal; you keep Pro until the end of the period already paid for.
- Bought on Android: Google Play → Payments & subscriptions → Subscriptions. iPhone/iPad: Settings → your name → Subscriptions. Web: in the app, Me → Plan.
- After Pro ends: your memories are not deleted, media already in the cloud stays there, ads return, and new photos, voice notes and files are saved on your phone only.
2. Refunds
Payments are non-refundable, including for partly used periods, except where the law requires a refund or an app store's rules give you one.
3. Google Play and App Store purchases
Google and Apple bill these purchases and handle refunds under their own rules. Please request a refund from them; we cannot refund store purchases ourselves.
4. When we will refund
If you were charged by mistake, charged twice, or did not receive the plan you paid for, write to riloyaofficial@gmail.com within [NUMBER] days with your payment reference. Approved refunds go to the original payment method within [NUMBER] working days. Nothing here limits your rights under the Consumer Protection Act, 2019. [LAWYER: confirm.]
5. Contact
riloyaofficial@gmail.com · Grievance Officer: Grievance Officer, Riloya, riloyaofficial@gmail.com